Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Whether you’re in the market for a new system or you’re looking to improve, repair or replace your existing system, you’ll find our reputation for service speaks for itself. Our security technicians and installers have a minimum of 10,000 hours experience handling today’s computer based digital recording camera systems including older technologies. Our expertise in IP and CCTV setups with guaranteed fast & cost effective solutions.
Our Services Include:
Deal directly with customers either by telephone, electronically or face to face.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle inquiries and complaints.
Perform customer verifications.
Process orders, forms, applications and requests.
Direct requests and unresolved issues to the designated resource.
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints.
Record details of actions taken.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
On site Service of PC based DVR & Security Cameras.
Recommendations for New System Placement.
System Upgrades & Add-ons.
Existing System Inspection.
Digital Video Recorder Maintenance.
Security Camera Maintenance.
Annual Tech Support Subscription.
Annual Unlimited Service Agreement.